At Kensington Flowers, we are passionately committed to providing our customers with the highest quality fresh flowers. As a trusted local Kensington florist, we take pride in serving both households and businesses across the area. Every bouquet and arrangement is hand-selected and expertly prepared to ensure peak freshness and lasting beauty. When you order from Kensington Flowers, you can rest assured your flowers will arrive fresh, vibrant, and just as you expect.
Your satisfaction is our top priority. While we do everything we can to protect your order during delivery, unforeseen circumstances can occasionally lead to damage in transit. If your flowers or arrangements arrive damaged or not up to standard, please get in touch with us within 24 hours of delivery. We kindly request a photo of the damaged product, along with your order details. This helps us address your concern efficiently and helps us maintain our high standards.
Our fresh flowers guarantee means every bouquet is arranged shortly before delivery, ensuring maximum life span and enjoyment. We guarantee the freshness of your flowers for at least five days from the date of delivery, provided the bouquet is cared for as instructed upon receipt. Many of our blooms may even last longer with proper maintenance. If you experience issues with flower freshness within this five-day window, please get in contact with us promptly so we can resolve the matter for you.
If you are not completely satisfied with your flowers for reasons relating to freshness, quality, or accidental damage, we offer two options:
To help us process refunds or replacements swiftly, please report any issues within our guaranteed freshness window and include photographs, where possible, to clearly explain the problem.
Your happiness is at the heart of everything we do at Kensington Flowers. Should you wish to raise a complaint about our products or service, we kindly ask that you contact us as soon as possible after your order. Please include your order number, details of the complaint, and any relevant photographs or supporting information. Our customer care team will investigate the issue and respond within 1-2 working days.
We take feedback seriously and see it as an opportunity to improve and uphold our standards for all our valued customers in the Kensington area.
Kensington Flowers has built a reputation for reliability, freshness, and outstanding customer service throughout Kensington. Whether you are ordering for your home, an event, or your business, we stand behind our products and are always here to help. Thank you for choosing our local florist for your floral needs.
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