Welcome to Kensington Flowers. By accessing or purchasing from Kensington Flowers through our online flower delivery platform, you agree to be bound by the following Terms and Conditions. These Terms are designed to ensure a clear understanding of your rights and obligations as a customer ordering floral arrangements and related products for delivery in Kensington and surrounding areas. Please read these terms carefully before placing any order.
These Terms and Conditions ("Terms") apply to all sales and online services provided by Kensington Flowers. This includes orders placed for flower delivery in Kensington and neighbouring districts. By placing an order via our website, you confirm your acceptance of these Terms. Kensington Flowers reserves the right to update or modify these Terms at any time. Updates will become effective upon posting on our website.
These Terms cover the process for placing an order, payments, cancellations, liability, and legal jurisdiction. Additional information may be provided with specific products or promotions, but these Terms shall prevail in the event of any conflict.
2.1 Placing an Order
Orders for online flower delivery in Kensington can be placed through our website at any time. Once you have selected your products and enter the relevant delivery address details, you will proceed to the checkout page to complete your purchase. By placing an order, you are making an offer to purchase selected products at the stated price under these Terms.
2.2 Order Confirmation
Following the submission of your order, you will receive an automatic confirmation email acknowledging receipt of your order. This does not constitute acceptance. Acceptance, and the formation of a binding contract, occurs when your order has been processed, payment has been received, and a dispatch or delivery confirmation is sent by us.
2.3 Availability
Kensington Flowers endeavours to display accurate product availability. In the event an ordered flower arrangement or product is unavailable, we reserve the right to substitute with a comparable item of equal or greater value and aesthetic quality. We will make reasonable attempts to contact you to inform you of any significant changes.
2.4 Delivery Areas
Our online flower delivery service is available in Kensington and the surrounding areas as defined on our website. Please check the delivery area eligibility by entering the recipient's postcode at checkout. Orders placed outside our delivery radius may not be accepted or may be subject to additional terms.
3.1 Accepted Payment Methods
We accept payment via major credit and debit cards, and other payment methods as displayed at checkout. Payment must be made in full at the point of order. Orders will not be processed or dispatched until payment is received.
3.2 Pricing and VAT
All product prices are shown in pounds sterling (GBP) and are inclusive of VAT at the applicable rate, unless otherwise stated. Delivery charges will be displayed separately and added during the checkout process. Errors in pricing may occasionally occur. In the event of a pricing error, we will contact you to confirm whether you wish to proceed with the corrected price.
3.3 Payment Security
We use secure third-party payment gateways to process all transactions. Your card details are encrypted and are not stored by Kensington Flowers.
4.1 Your Right to Cancel
You may cancel or amend your order for online flower delivery in Kensington provided we receive your request before the order is prepared or dispatched. Given the perishable nature of fresh flowers, orders that have already been processed, prepared, or are out for delivery cannot be cancelled or refunded, unless otherwise required by law.
4.2 How to Cancel or Amend
To cancel or amend an order, please contact us using the contact form or details provided on our website with your order reference number as soon as possible. We will acknowledge your request and confirm whether the cancellation or amendment is possible depending on the status of your order.
4.3 Refunds
Where cancellation is accepted, any payment made will be refunded using the same payment method within 7-10 business days. In the event of a substitution or product defect, please contact us promptly for resolution in accordance with our Complaint & Returns Policy.
5.1 Delivery Times
Online flower deliveries in Kensington and the surrounding areas are made on the selected date, subject to our delivery schedule and availability. While we make every reasonable effort to deliver orders on the chosen date, delivery times are not guaranteed and may be affected by factors outside our control, such as adverse weather or traffic conditions.
5.2 Recipient Not Present
If no one is available at the delivery address, our delivery personnel will attempt to leave the flowers with a neighbour or in a safe location. A delivery note will be left indicating where the flowers have been placed, or alternative arrangements will be made in accordance with the recipient’s instructions, where provided.
5.3 Incorrect Delivery Information
It is the responsibility of the customer to provide accurate delivery details. Kensington Flowers is not liable for orders that are delayed or cannot be delivered due to incorrect or insufficient address information provided by the customer. Additional fees may apply for re-delivery.
6.1 Substitution Policy
Despite our best efforts to provide flowers exactly as pictured, seasonality or supply limitations can occasionally require us to substitute certain flowers or foliage. Substitutions will always be made with flowers of equal or greater quality and value. Our creative florists will maintain the style, theme, and colour scheme of the order as closely as possible.
6.2 Product Care and Longevity
Upon receipt, please follow the included care instructions to maintain freshness and longevity of your floral arrangements. We are unable to accept responsibility for deterioration in quality due to improper care after delivery or if delivery is delayed by the recipient’s unavailability.
7.1 Limitation of Liability
Kensington Flowers takes the utmost care in preparing and delivering your order. However, to the fullest extent permitted by law, we accept no liability for any indirect or consequential losses or for any loss not reasonably foreseeable by both parties at the time of contract. Our total liability to you in respect of any order is limited to the value of that order.
7.2 Force Majeure
We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from causes beyond our reasonable control, including, but not limited to, acts of God, adverse weather, pandemic, civil unrest, or supplier failures.
7.3 Customer Responsibility
It is the customer's responsibility to ensure all personal information, delivery address, and order details are correct before confirming the order. Kensington Flowers is not responsible for failed deliveries due to incorrect details supplied by the customer.
We collect and process your personal data in accordance with current UK data protection laws and our Privacy Policy, which sets out how we use, protect, and store your information. By placing an order, you consent to the use of your information for the purposes of fulfilling your order and for customer service and administrative purposes.
If you are not satisfied with the quality of flowers or service received, please contact us as soon as possible and within 24 hours from the time of delivery. We will request photographic evidence in order to properly assess the issue. If your complaint is upheld, we may offer a replacement, partial refund, or alternative resolution at our discretion. Returns for perishable goods are generally not accepted unless faulty or damaged upon receipt, in which case your statutory rights are not affected.
All content on the Kensington Flowers website, including images, text, logos, and artwork, is for personal use only and remains the property of Kensington Flowers or its licensors. Any commercial use, copying, or distribution without prior written consent is prohibited.
These Terms & Conditions and any contract arising from them are governed by and shall be construed in accordance with the laws of England and Wales. Both you and Kensington Flowers submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes related to these Terms, orders, or deliveries.
If any provision of these Terms is found to be unenforceable or invalid by a court, that provision will be severed and the remaining provisions will remain in full force and effect. No delay or omission by Kensington Flowers in exercising any rights under these Terms shall constitute a waiver of such rights.
These Terms & Conditions apply to all customers seeking flower delivery in Kensington and its surrounding areas through our website. By placing an order, you acknowledge familiarity with, and acceptance of, these Terms. Should you have queries regarding these Terms & Conditions, please refer to our website or contact our customer care team.
Thank you for choosing Kensington Flowers for your online flower delivery in Kensington and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kensington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kensington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
